Canon printing services tailored to the customer - Computer World Italy

Into With a new offer differentiated by type of firm, the program Canon Managed Print Services responds in a targeted manner to the needs of large corporations, small businesses and freelancers

Into October 1, 2013 – As part of the Managed Print Services (MPS), Canon offers new services for different needs of companies. The new strategy is divided into three offers Canon Full MPS, intended for large companies; Canon MPS Essential, designed for medium-sized businesses with up to 400 employees; Canon Basic Print Services, structured according to the needs of small businesses from 10 employees . “ MPS has had a great success because it has provided a new way to manage vendor relations / customer ,” said David Balladore, Solution Marketing Manager, Canon Italy. “ If until now we have worked with large organizations, such as Fiera Milano and Decathlon to cite a few examples, we realized that even small and medium-sized enterprises are showing more and more the need to reduce the costs of printing and general to optimize the management of document flows “.

Into The program MPS Ful l is divided into several phases: in the first analysis plays a Canon MPS audit to understand the needs of each client, evaluating the existing machinery and printing behavior, and identifying inefficiencies in order to determine the total cost of ownership (TCO). In the next step the Canon experts analyze the results of the MPS with the aim of designing a solution consisting of technology, software and services that meet the diverse needs of the present and the evolution of the same over time. The team Canon planning for deployment of the project, ensuring a perfect transition to the new managed solution, using a methodology agreed with the client that provides training and communications to support both the company and the end users. The Client Service Manager ensures that the Canon machines and workflows related to the production of documents to maintain optimum performance in the long term, with particular attention to the achievement of key performance indicators (KPI) and the agreed SLAs.

MPS Essential is divided into a first phase of the assessment report, which provides a survey submitted to the online customer, a second phase of the project structuring that defines the print policy, the operating manual and the structure hardware and software. Following the implementation of the project and the integration of printing devices in the infrastructure with its staff training. Even for MPSE will stay in the “customer reviews” a six-monthly review aimed to monitor the maintenance of the results of saving and optimization obtained. The new Essential MPS strategy will have as main actors the four regional offices of Italy and its Canon Canon Accredited Partner, which will propose the managed print services through the program MPS Basic Print Services, providing the necessary tools for its implementation within for small businesses.

Into “ Essential MPS is designed to maintain the added value and effectiveness of MPS Full ,” said Marco Sturaro, Marketing Solution for Canon Italy, “ with the simplification of some phases and the inclusion only of the tools necessary to meet the needs of optimization of document management for companies with fewer employees . “

Into MPS is based on the platform for document management Canon’s uniFLOW solution equipped with an integrated report of all the costs of printing, copying and scanning that provides secure printing. Thanks to the “follow-me”, each user can choose the most appropriate time and place to the press, by means of an identifying badge or a user code. This feature also allows you to easily and quickly scans and compression of documents from Canon multifunction devices directly to email or file system, such as Microsoft SharePoint or Therefore Canon. uniFLOW allows the administrator to set rules on how to print documents through access control, thus optimizing the management of costs.